Community Support Germany

Apply now

Community Support Germany

Are you fluent in German and do you love helping others? Apply for Community Support Agent at Check. We're looking for you.

Part-time · Amsterdam or remote

The ideal side job.

As a Support Agent, you make sure that every ride is and stays the easiest way around town. Working remotely or from our Amsterdam-based headquarters, you'll solve issues encountered by users or answer any other question coming in.

It's the ideal side job...

Flexible.

The side jobs that fits perfectly into your life. Flexible work schedules and locations do their job.

Independent.

Work on your own terms. As long as you meet your targets, you're empowered to make your own decisions.

Fun.

What makes the perfect side job? Fun! Join an awesome team doing the most thankful job in the company.

Full of opportunity.

Think along. Increase your responsibility. We offer transparent opportunities to grow.

The job.

Your main job activity will be answering and solving tickets of our community. Most of the time comprising our users, but not limited to them. Additionally, you will collaborate with our operational teams, product engineers and commercial teams to solve issues and process the feedback you receive from our community. The customer is the most important driver of what we do, and as a Support Agent, you're most closely exposed to their voice.

Not only will you solve issues, you will also support in communication on cool campaigns with our users. In other words: proactively delivering happiness!

We are always happy to hear your thoughts on how we can improve our service, whether it's based on user feedback or your own ideas. Life at a tech scale-up is dynamic and full of unexpected twists and turns so it is important to have a flexible mindset. Never a dull moment!

Check hires based on the principle of mindset over skillset. In other words: even if you don't have all the skills but you are willing to grow, talk to us! We are more than happy to show you the ropes.

"Working in Check's Support Team, I get the opportunity to develop myself, take on more responsibility and find out what I'm good at."

Hanna Scherpbier, Support Agent

We're looking for motivated people who are service minded and have strong communication skills. Our ideal candidate takes ownership and helps us improve processes - and making customers happy. We're offering a unique opportunity to build relevant work experience while joining a well-funded scale-up.

The perks.

  • €11.70 per hour
  • Flexible working hours
  • Flexible working locations
  • Free Check rides
  • A Check with your own name
  • Drinks and other fun get-togethers with the team
  • An independent job with transparent growth opportunities
  • Make impact in a scale-up with a mission

Your profile.

  • You have great German and English communication skills
  • You have a great sense of responsibility
  • You're available at least 15 hours a week
  • Dutch fluency is a pre but not necessary

About Check.

Check is a fast-growing shared mobility platform, providing the easiest way around town. We believe urban mobility can be more efficient and we want everyone in every city to be able to reach their destination within 15 minutes. We do this by introducing new and smart forms of mobility. Our shared e-mopeds are available in cities throughout The Netherlands and Germany.

With our solutions we help to reduce the carbon footprint and work towards a cleaner world.

In February 2020, we launched our first 160 e-mopeds in Rotterdam and within 6 months we 10x-ed that, opening in Amsterdam, The Hague and Breda. Not long thereafter we turned profitable as a company at group level and became an international company by opening our first German city: Düsseldorf. In the meantime, Check added Groningen, Leeuwarden and Enschede to its service and more locations are lining-up, having our next 10x in the crosshairs.

Life at Check.

This is how it looks.


Will you be our new Support Hero?

Apply today using the button below.